Thank you for shopping at Abeer’s Cave. We want you to love your purchase! If you are not entirely satisfied with your bedding or home textiles, we are here to help.
​1. Return Window
- ​You have 30 calendar days to return an item from the date you received it.
- ​To be eligible for a return, your item must be unused, unwashed, in its original packaging, and in the same condition that you received it.
​2. Return Process
To log a return, please contact us first so we can assist you:
- ​Email: info@abeerscave.co.za
- ​Phone / WhatsApp: 071 092 8301
​Once your return is authorized, please securely package the item and courier it to our physical address:
- ​Return Address: Abeer’s Cave Returns 7 Tagore Place, Westville, Durban, 3630
​Please Note: Unless the item arrived damaged or defective, the customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
​3. Refunds & Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, we will initiate a refund to your original payment method (via our secure payment gateway, Yoco) within 5 to 7 business days.
​4. Damaged or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately at 071 092 8301 or info@abeerscave.co.za so we can arrange a free collection and replacement for you.
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